Eclipse Frequently Asked Questions (FAQS)

Simply chat or call our award-winning, friendly support team, and we’ll take care of everything for you.

Like Apple’s AppleCare+ program, the OWC Eclipse Warranty does not provide a replacement Mac while your Mac is being serviced. However, if your workflow requires zero downtime, you can contact our support team for advice on minimizing downtime.

If you have a 1-Year OWC Eclipse Warranty, you can easily upgrade to a 2-Year coverage option. This can be done via the My Account Portal, where you can manage and update your Mac’s protection.

Unfortunately, no. OWC doesn't offer the OWC Eclipse Warranty past initial purchase.

Unfortunately, no. The OWC Eclipse Warranty is only available for orders shipped within the USA.

Yes, you can continue to receive service under the OWC Eclipse Warranty as long as you have a valid US-based address for shipping after service. Please note that only US-based shipping costs are included with the warranty. For full details, please see the Terms & Conditions.

The OWC Eclipse Warranty is tied to your Mac’s serial number. Wherever your Mac goes within the USA, the remainder of the coverage stays with it.

Simply chat or call our award-winning, friendly support team, and we’ll assist you in getting the service you need.